ck44sap FAQ

Anyone aged 18 or over who is in Bangladesh can register. You need a valid mobile number for SMS verification and a supported payment method — bKash, Nagad, Rocket, or Upay — to make your first deposit. One account per person; duplicate accounts may be closed without notice.

The registration form asks for your full name, date of birth, mobile number, and a password. You do not need to upload ID documents at the sign-up stage. Documents (National ID, Passport, or Driving Licence) are only required before your first withdrawal as part of the KYC review, which takes up to 2 hours.

No. Each player is allowed exactly one account. If we detect duplicate accounts sharing the same device, phone number, or payment method, both accounts may be suspended and any pending bonus balance forfeited. If you accidentally create a second account, contact live chat straight away to resolve it.

On the ck44sap login page, tap "Forgot Password." Enter the mobile number linked to your account and you will receive a one-time SMS code. Enter the code, set a new password, and log in. The reset link expires within 10 minutes, so act quickly.

After several incorrect password entries, ck44sap temporarily locks the account as a security measure. Wait 30 minutes and try again with the correct password, or go through the password reset flow immediately. If the lock persists, open a live chat session and the support team can verify your identity and unlock it.

ck44sap accepts four mobile banking methods: bKash, Nagad, Rocket, and Upay. All transactions are in Bangladeshi Taka (৳). Bank card transfers are not currently supported. Make sure you send from a number registered in your own name to avoid KYC issues at withdrawal.

The minimum single deposit is ৳500. Once your mobile banking transfer is confirmed, funds typically show in your ck44sap wallet within 4 minutes. If more than 15 minutes pass and the balance has not updated, take a screenshot of the transaction confirmation and send it to live chat — do not send the transfer again.

Yes, the 170% first-deposit bonus (up to ৳13,000) is credited to your bonus wallet automatically after your qualifying first deposit. The bonus is subject to a 19× wagering requirement, which must be completed within 7 days. Bonuses apply to eligible games only; check the bonus page for the full game list.

If you deposit ৳1,000 and receive a 170% bonus of ৳1,700, your total bonus is ৳1,700. You must wager that amount 19 times — so ৳1,700 × 19 = ৳32,300 — on qualifying games before any bonus-derived winnings can be withdrawn. Bets placed on restricted games do not count toward the wagering total. You can track progress on the My Bonuses page.

ck44sap credits a 1.7% daily cashback on net losses. It is calculated on the previous day's activity and added to your account automatically each morning — no manual claiming needed. VIP members at higher tiers receive a slightly higher cashback rate (up to 2.15% at VIP 4).

No. Bonuses are applied one at a time. Once your first-deposit bonus wagering is complete, you become eligible for the 21% reload bonus on subsequent deposits. You cannot hold two active bonus balances simultaneously. Check the promotions page for any time-limited offers running alongside standard bonuses.

Standard withdrawals are processed within 7 minutes once approved. The minimum withdrawal amount is ৳1,200 and the maximum in a single day is ৳1,70,000. Your first-ever withdrawal may take up to 2 hours while the KYC review is completed — subsequent withdrawals go through much faster.

KYC verification is required before your first withdrawal. Upload one government-issued photo ID: National ID Card (NID), Passport, or Driving Licence. The review team processes documents within 2 hours. Make sure the document is clearly photographed — blurry or cropped images cause delays. You only need to verify once; the same documents cover all future withdrawals.

Yes. The ck44sap Android app (version 2.4.12, 45 MB) runs on Android 7.0 and above. Because it is an APK file — not listed on Google Play — you need to allow "Install from unknown sources" in your phone settings before installing. Visit the App page for a direct download link and step-by-step install guide.

There is no dedicated iOS app at this time. iPhone and iPad users can access ck44sap through the mobile browser. The site is optimised for Safari on iOS, so the experience is close to using a native app — deposit, play, and withdraw without needing to install anything.

The fastest route is the 24/7 live chat button on the website or inside the app. There is no support email address. When you open a chat, have your registered mobile number and the details of your issue ready — this speeds up verification and resolution. For account-specific problems (locked accounts, disputed transactions), live chat is also the correct channel.

You can request daily or weekly deposit limits through live chat. The support team applies the limit to your account, and it takes effect within 24 hours. Limits can be tightened immediately but loosened only after a 7-day cooling-off period. If you feel your play is becoming a problem, you can also request a temporary self-exclusion — the Responsible Gaming page explains the process.